FAQs Going To The Movies

• When a movie is currently available at one of our locations, it will appear on our webpage Now Playing (under Movies on the Marcus Theatres main page).
   
• Showtimes and film availability at specific locations may change on a daily basis. Our theatres typically book their show schedules weekly on Tuesdays. A new show schedule valid for Friday through the weekend should be out Tuesday afternoon, or at the latest, Wednesday evening. The remaining days should be posted by Friday evenings. All showtimes are subject to change.
   
• Movies that are listed under Coming Soon (also found under Movies on the Marcus Theatres main page) will typically be available in the coming days or weeks.
   
• All Special Events can be found under our Event Cinema page.

• If you need to purchase a ticket for a current or future show time, visit the location’s box office or kiosk to make a purchase. We accept several different forms of payment including: Cash, Credit/Debit (Visa, MasterCard or Discover), Marcus Theatres Gift Cards, Discount Movie Tickets (see pass details for restrictions) and MoviePass. (Visit moviepass.com for details. Marcus Theatres does not support MoviePass, but does accept it as a payment form).
   
• To redeem online tickets from the Marcus Theatres mobile app or Fandango, simply bring your QR Code or confirmation number to the box office, kiosk or ticket attendant. On the Marcus Theatres app, your QR code or confirmation number will be found under “My Tickets” on the Main Menu. On Fandango, you will be instructed on how to access your confirmation number/redemption barcode upon purchase.
   
• Before entering your assigned auditorium, please make sure that your tickets have been ripped by one of our associates, either at the box office, ticket ripping station or concession stand.

The operating hours vary by location and day. Each location typically opens 30 min prior to that day’s first show-time and typically lock the doors 15 minutes after the last show starts. Click HERE for a list of our locations and show-times. Theatre management, at their discretion, may open or close the facility earlier or later in the event they deem such action to be necessary.

Purchased from location box office: Refunds can only be provided before the showtime at the location box office in which the tickets were purchased. Unfortunately, refunds cannot be provided after the showtime.           

MarcusTheatres.com or Marcus Theatres mobile app: Refunds will only be provided an hour before the showtime through our website at https://ticketing.marcustheatres.com/retrieve-booking. Unfortunately, refunds cannot be provided after the showtime.

Purchased via Fandango:  You can contact Fandango at 866-857-5191 for a refund before the showtime.

For extenuating circumstances, please consult theatre management by contacting your local theatre. If you need assistance finding the box office phone number, please see our location contact listing.

If you are unable to reach the location box office or speak with theatre management, you may call 844-363-2840 (Option for General Guest Services) Monday – Friday between 9:00 a.m. and 5:00 p.m. Central Standard Time. You may also email Marcus Theatres at: askmarcustheatres@marcustheatres.com.

Bags 16” x 16” x 6” or smaller are allowed in the theatre. Exceptions to this rule include medical equipment bags and diaper bags.  Backpacks are allowed but are subject to be checked. To ensure safety and security, any bags larger than this are not permitted into the theatre and will need to be returned to your car. Bags cannot be stored at the box office during the movie.

Marcus Theatres strives to provide the ultimate moviegoing experience to all customers. Closed captioning, descriptive narration and assistive listening devices are available at most theatres to make the experience accessible to our deaf, hard of hearing, blind and visually impaired moviegoers.

Assistive Technology Devices are available for showtimes and films that are encoded with captions or descriptions, upon request from the theatre box office for no charge.

For large parties, please call the theatre in advance to secure the appropriate number of devices. For more details, visit the section on Accessibility Devices.

At Marcus Theatres, we follow the ratings system issued by the Motion Picture Associate of America.  For more details on our Ratings Policy, visit the Film Ratings section of our website

If a minor is under the age of 17, they must be accompanied by a parent or legal guardian.

Child Ticket Policy: Generally, it is not appropriate for parents to bring their young children to R-rated films;, therefore, child pricing does not apply for R-rated movies. Children under the age of 6 are not admitted to R-rated films at any time. For more details, see our Ratings Policies. 

Youth Escort Policy: For all movies starting after 6PM, guests under 18 years of age must be accompanied by a parent or legal guardian 25 years of age or older at the following locations:

• Movie Tavern Brookfield Square - Brookfield, WI
• Menomonee Falls Cinema - Menomonee Falls, WI
• Gurnee Mills Cinema - Gurnee, IL
• Pickerington Cinema - Pickerington, OH
• O’Fallon Cinema - O’Fallon, IL
• Bistroplex Southridge - Greendale, WI

Marcus Theatres Gift cards are redeemable at any Marcus Theatres location. Gift cards and e-gift cards issued with a PIN can be redeemed online or through our Marcus Theatres app. If your gift card does not have PIN, you can redeem your gift card at any Marcus Theatres location. Visit your local box office, our Online Gift Store or the Gift Card FAQ section to learn more. 

Our popcorn, and all of the related food items (salt, popping oil and buttery topping) does not contain any peanut or tree nut products.

Our popcorn, and all of the related food items (salt, popping oil and buttery topping) are dairy free and gluten free. Unfortunately we cannot call the products Vegan, solely because we are not sure if the Flavorcol brand salt we use is processed in a Vegan-friendly environment.  Other than that, the product itself does not contain dairy.